FAQ

Frequently Asked Questions

 

Do you ethically source your Palo Santo?
Our palo santo is sourced from an ethical supplier in Ecuador providing us with wild harvested palo santo, meaning not a single tree is cut down intentionally. Only naturally fallen branches of the tree are thoughtfully harvested, and this practice is regulated to ensure that the trees do not become over harvested. It is important to always purchase from an ethical wild crafter and for all of us at Herba to support the environment and working closely with those who still practice living in harmony with mother nature, and deeply care for our earth.
Thank you, to all of those who often ask us this question!
What is Palo Santo?
Palo Santo translates to ‘holy wood’ and is a sacred tree native to Central and South America. Traditionally used to cleanse and clear negative energy, with unique fragrance notes of resinous wood, citrus, and mint. This sacred tree is greatly known and respected with a cultural appreciation and spiritual significance in eastern parts of the South American region.

 

Palo Santo is also used to purify bacteria from the air, and cleanse stagnate or bad energy and spirits. Commonly used for relieving common colds, flu symptoms, stress, asthma, headaches, anxiety, depression, inflammation, emotional pain or trauma.
Where are Herba Botanicals products made?

All of our products are proudly made in the U.S.A.

Do you test on animals?

No, we would never test any of our products on animals.

Is everything you make natural?

Yes! At herba, we believe in only using the finest of natural ingredients in all of our products. You will never find an ingredient listed that you can't pronounce.

Are your products safe to use during pregnancy?

All of our products should be safe to use, but we do recommend that you consult your physician to be sure these products align with your pregnancy plan.

Where do you source your materials from?

The majority of our ingredients are sourced from within the United States. The palo santo wood is only found in South America and we source that from Ecuador which is ethically sourced.

What is the shelf life of your products?

Since our products are all-natural and do not contain synthetic preservatives, they have a shelf-life of 12 months. All of our products should be stored in a cool, dry place and out of direct sunlight. 

To maintain their freshness and stability, all of our products contain natural preservatives; These include Citric Acid and Vitamin E. In the rare case that you purchase one of our products and find that it is not at its freshest point, please reach out to us so we are able to assist.

How much of the bath soak should I use at a time?

The bath salts are intended to last for approximately 5–8 baths. There is no harm in adding more or less, it's really a personal preference.

Do you use any nut oils in your products?

Yes, our Beard Oils contain Argan and Almond Oil. This oil typically does not irritate people with nut allergies, but we recommend consulting your physician first if you have a nut allergy.

Will I be charged anything if you can't fill my order?

No, we will not charge your account if your order cannot be filled. You may see an authorization hold after you initially place your order, however, that will drop off after a few days. If you wish to remove the hold right away you can do so by contacting your bank.

How do I join the Herba Botanicals mailing list to hear about new products and promotions?

You can easily join our email list by entering your email address in the bottom of this page, then clicking “Subscribe”. You will automatically have access to all of our email updates covering information about our products and services!

If you ever wish to unsubscribe from promotional emails, find a recent email from us and click the unsubscribe link at the bottom and this will prevent you from receiving promotional emails in the future.

How do I use my discount code?

Once you’ve added all your items to your cart, select checkout method, and enter your discount in the box labeled gift card or discount code, on the ‘Customer Information’ page. Select ‘Apply’ button and you will see the discount deducted from your total.

You can only apply one discount code per order.

 

Why is my wooden wick candle not staying lit?

Wood wicks can be a little tricky to burn if you're not used to them.They burn a bit differently than traditional cotton wicks do, and there are a few common issues that cause them to not stay lit. If your wooden wick candle won't stay lit it's probably because the wick is too long, or it needs to be trimmed clean of charred material. The flame is drawing the wax upwards through the wick, so if it's not trimmed short and clean, the wax can't make it to the flame. Give your candle enough burning time to develop a melted wax pool that goes all the way to the edge of the container on the first use - this can take up to a few hours.

What If Your Candle Is Tunneling?

If you don’t allow your candle enough time to form a full melt pool on the first burn, a little “tunnel” may start to form around the wick. This will make it more difficult for the wax around the edges of the jar to melt, causing the tunneling effect to continue with each burn. Eventually the tunnel will become too deep for fresh oxygen to flow in, and your candle will have trouble staying lit for more than short periods of time.

To prevent this issue, make sure to give your candle enough time to develop a melted wax pool that goes all the way to the edge of the jar the first time you use it. After the first use, you don’t have to let a full wax pool form every single time, but it is ideal if you want to get the most life out of your candle. Just make sure you give your candle a nice long burn every so often to “reset” the wax memory and prevent any tunneling.This will keep your candle looking great, smelling great, & burning evenly!

 

How do I trim my candle?

For trimming, we’ve always found an old set of nail clippers or wire cutters to work great. In a pinch, you can always use a napkin and your fingers to gently break off the burnt parts of the wick. (Caution not do it while it is still hot!) For optimal burn, keep your wood wick trimmed to about ⅛”, and clean off any burnt wood from previous use.

What if I followed all those tips and nothing seems to work for my candle?

Other than the tunneling problem, if your candle will stay lit, give it a good long burn until all the wax is melted to the edge of the jar, and you’ve effectively “reset” the memory of the wax. If your candle won’t stay lit because it is “drowning” in a wax pool, try using a paper towel or napkin to soak up some of the excess wax. Then wait for a minute or so, relight your candle, and repeat until your wick has room to breathe! If you follow all these tips mentioned above, your wooden wick candles should burn nicely!