Shipping and Returns
At herba botanicals, we strive to provide high-quality products and exceptional customer service. Please review our return policy below for details on returns, exchanges, and handling damaged items.
No Returns Accepted
Due to the nature of our products, we do not accept returns. All sales are final. We encourage customers to carefully review product descriptions, and specifications before making a purchase to ensure the item meets your needs.
Exchanges
If you would like to exchange an item, (subject to availability), please contact us within 3 days of receiving your order. A re-handling fee will be applied to cover processing and restocking costs. The original item must be returned in its original, unused condition with packaging intact. Shipping costs for the exchange are the responsibility of the customer unless otherwise specified.
To initiate an exchange:
•  Email us at hello@herbabotanicals.com with your order number, details of the item you wish to exchange, and your preferred replacement.
•  We will provide instructions for returning the original item.
•  Once received and inspected, we will process the exchange and apply the re-handling fee.
Damaged or Defective Items
If your order arrives damaged or defective, we will gladly ship a replacement at no additional cost. Please notify us within 3 days of delivery by emailing hello@herbabotanicals.com with:
•  Your order number.
•  A clear photo of the damage or defect.
•  A brief description of the issue.
Our team will review your submission and arrange for a replacement to be shipped promptly. We may request the return of the damaged item for inspection.
This policy is subject to change without notice. For any questions or concerns, please contact our customer support team at hello@herbabotanicals.com. Thank you for shopping with us!
Can I ship to an address other than my own?
Yes! When prompted for the billing address, fill out the address associated with the credit card used to make your purchase, then fill out shipping information to the address you wish to send your order to.
When will my order be shipped?
Orders received by 12:00 PM EST will ship the same business day; orders placed after 12:00 PM EST or on weekends will ship on the next business day.
Do you ship to PO Boxes or Military APO/FPO addresses?
Yes, we currently ship to PO Boxes using the free standard shipping or our 2-5 day delivery services. Military APO/FPO addresses are shipped only using the free standard shipping.
How do I track my order?
Once your order ships, you will receive a shipping confirmation email with your tracking number. This information will update you with the status of your shipment, you can even sign up for email/text alerts by clicking the tracking number in your shipping confirmation email.
What if my item arrives damaged?
It is normal for the shipping carton to show some wear, however, if damage occurred to the item(s) in your shipment, please contact us immediately at hello@herbabotanicals.com with a photo of the damaged items. We will send your replacement items as quickly as possible.
To assure prompt resolution, please retain the shipping box, packing materials and the damaged items for inspection by the carrier.
Is my item eligible for return?
If you’re unsure about a scent before purchasing, please inquire about samples. Products purchased at another retailer, must be returned to that retailer and are subject to that retailer’s return policies.
SALE MERCHANDISE IS CONSIDERED FINAL SALE AND IS NOT ELIGIBLE FOR RETURN.