Shipping & Returns

Shipping & Return Policies. Shipping Rates. Shipping Information.
Can I ship to an address other than my own?

Yes! When prompted for the billing address, fill out the address associated with the credit card used to make your purchase, then fill out shipping information to the address you wish to send your order to.

When will my order be shipped?

Orders received by 12:00 PM EST will ship the same business day; orders placed after 12:00 PM EST or on weekends will ship on the next business day.

Do you ship to addresses outside the United States?

We do! We’ve partnered with BorderFree to service our international customers. For further information please go to our international FAQ section.

What do I do if there is a shipping error?
For any issues with your billing or shipping address please email our customer service team at hello@herbabotanicals.com to correct your information. If your order has already shipped we will need to update your address with the carrier. We recommend reviewing your order confirmation email after placing your order to ensure all information is accurate before your order ships.

 

If you received an incorrect item or size please reach out by email at hello@herbabotanicals.com before returning your order.
Do you ship to PO Boxes or Military APO/FPO addresses?

Yes, we currently ship to PO Boxes using the free standard shipping or our 2-5 day delivery services. Military APO/FPO addresses are shipped only using the free standard shipping.

Do you ship internationally?

We do! Through our partnership with Borderfree, we are pleased to provide an enhanced international shopping experience for customers in more than 100 countries and territories, with support for many more coming soon. As an international shopper, you now get the benefit of seeing product prices in your local currency, guaranteed order totals at checkout and no hidden fees, cost-effective international shipping, and much more. For a list of available shipping countries and shopping currencies, please visit our international landing page.

What is Borderfree?

Borderfree is a groundbreaking global ecommerce solution that allows us to present our international shoppers with product prices in the currency of their choice, aggressive international shipping costs, and the lowest possible guaranteed order total. The Borderfree solution allows us to serve the best possible shopping experience to our international customers, so you can always buy from us with certainty.

How do I place an international order?

Placing international orders just got easier! To shop in your local currency just scroll to the bottom of our website to locate our country/currency selector (bottom right). Select your country or the currency you’d like to shop in and that’s it! If you have any questions you can contact our customer service team by email at hello@herbabotanicals.com

How will I know how much my order will cost?

Just add items to your basket and click select to check out. Borderfree calculates and displays the order total in your preferred currency, including all shipping costs from our warehouse(s) in the United States to your selected international destination, as well as any applicable duties and taxes imposed by Customs and revenue authorities in the destination country.

Are there any additional costs that will be due upon receipt of my order?

As long as you select to prepay duties and taxes, the order total presented at checkout is the exact amount you’ll be billed by Borderfree, and there will be no additional costs due upon delivery.

What currencies does Borderfree support?

Currently, Borderfree supports billing in more than 60 currencies, with more being added on an ongoing basis. Click here to view and select from a list of our supported currencies. Once you confirm your preferences, you will be able to see products priced in your selected currency.

What payment options does Borderfree support?

Currently, Borderfree supports Visa, MasterCard, PayPal, American Express, JCB, and China UnionPay, with additional payment options coming soon.

When am I billed?

Your credit card will be billed by Borderfree when your international order is shipped.

What will my credit card statement say?

Your credit card will be billed by Borderfree and your credit card statement will read “BF*MERCHANT” where “BF” denotes the Borderfree network.

How much does international shipping cost?

International shipping is calculated based on a number of factors including the desired shipping speed, the number of items you are purchasing, the weight of the items, and the destination country. International shipping will be calculated and guaranteed during the Borderfree international checkout based on the items you are purchasing and your shipping destination.

How much duty and taxes are charged on international orders?

Duties (or Customs tariffs) are set by the destination country Customs authorities and determined based on a combination of the country of origin (manufacturing) of the goods being purchased and the classification of that merchandise in accordance with a harmonized system adopted and used by the countries that Borderfree supports. International taxes (such as Value Added Tax, or VAT) are set by the destination country. You will be able to view the guaranteed total amount of applicable duty and tax/VAT for your order within the Borderfree international checkout.

What are my international shipping options?

The following is a summary of delivery promises for our international orders. You will be quoted a specific delivery promise at the time of checkout that is based on your selected destination country and the shipping methods available for the items in your shopping cart.

Destination Delivery Promise

How can I track my international order?

You can track the progress of your international package(s) here.

Do you accept international returns?
For further information please contact our customer service team by email at hello@herbabotanicals.com
*Shipping charges are paid by the customer and are non-refundable.*
How do I track my order?
Once your order ships, you will receive a shipping confirmation email with your tracking number. This information will update you with the status of your shipment, you can even sign up for email/text alerts by clicking the tracking number in your shipping confirmation email.
My tracking information isn’t updating?
No problem, just contact our customer service team at hello@herbabotanicals.com and we will provide you with an update on your tracking information.
Is my item eligible for return?
We will be happy to accept returns of UNUSED/UNOPENED items purchased on herbabotanicals.com for credit in the form of original payment, less shipping charges, within 15 days of purchase date. Once a product is opened or used it is no longer eligible for return. If you’re unsure about a scent before purchasing, please inquire about samples. Products purchased at another retailer, must be returned to that retailer and are subject to that retailer’s return policies.
SALE MERCHANDISE IS CONSIDERED FINAL SALE AND IS NOT ELIGIBLE FOR RETURN OR EXCHANGE.
What if my item arrives damaged?
It is normal for the shipping carton to show some wear, however, if damage occurred to the item(s) in your shipment, please contact us immediately at hello@herbabotanicals.com with your phone number and a photo of the damaged items. We will send your replacement items as quickly as possible.
To assure prompt resolution, please retain the shipping box, packing materials and the damaged items for inspection by the carrier.
How long does it take to get my refund?
We want you to receive your refund ASAP! You can expect your refund to be processed approximately 3-5 business days of us receiving your merchandise. Your banking institution may require additional time to process and post this transaction to your account once they have received the refund information from Herba Botanicals. Please allow 1-2 billing cycles from the day you return your package for your account to be credited.
**Please note that processing times may take longer during the holiday season.