Shipping & Returns
Yes! When prompted for the billing address, fill out the address associated with the credit card used to make your purchase, then fill out shipping information to the address you wish to send your order to.
Orders received by 12:00 PM EST will ship the same business day; orders placed after 12:00 PM EST or on weekends will ship on the next business day.
We do! We’ve partnered with BorderFree to service our international customers. For further information please go to our international FAQ section.
Yes, we currently ship to PO Boxes using the free standard shipping or our 2-5 day delivery services. Military APO/FPO addresses are shipped only using the free standard shipping.
We do! Through our partnership with Borderfree, we are pleased to provide an enhanced international shopping experience for customers in more than 100 countries and territories, with support for many more coming soon. As an international shopper, you now get the benefit of seeing product prices in your local currency, guaranteed order totals at checkout and no hidden fees, cost-effective international shipping, and much more. For a list of available shipping countries and shopping currencies, please visit our international landing page.
Borderfree is a groundbreaking global ecommerce solution that allows us to present our international shoppers with product prices in the currency of their choice, aggressive international shipping costs, and the lowest possible guaranteed order total. The Borderfree solution allows us to serve the best possible shopping experience to our international customers, so you can always buy from us with certainty.
Placing international orders just got easier! To shop in your local currency just scroll to the bottom of our website to locate our country/currency selector (bottom right). Select your country or the currency you’d like to shop in and that’s it! If you have any questions you can contact our customer service team by email at firstname.lastname@example.org
Just add items to your basket and click select to check out. Borderfree calculates and displays the order total in your preferred currency, including all shipping costs from our warehouse(s) in the United States to your selected international destination, as well as any applicable duties and taxes imposed by Customs and revenue authorities in the destination country.
As long as you select to prepay duties and taxes, the order total presented at checkout is the exact amount you’ll be billed by Borderfree, and there will be no additional costs due upon delivery.
Currently, Borderfree supports billing in more than 60 currencies, with more being added on an ongoing basis. Click here to view and select from a list of our supported currencies. Once you confirm your preferences, you will be able to see products priced in your selected currency.
Currently, Borderfree supports Visa, MasterCard, PayPal, American Express, JCB, and China UnionPay, with additional payment options coming soon.
Your credit card will be billed by Borderfree when your international order is shipped.
Your credit card will be billed by Borderfree and your credit card statement will read “BF*MERCHANT” where “BF” denotes the Borderfree network.
International shipping is calculated based on a number of factors including the desired shipping speed, the number of items you are purchasing, the weight of the items, and the destination country. International shipping will be calculated and guaranteed during the Borderfree international checkout based on the items you are purchasing and your shipping destination.
Duties (or Customs tariffs) are set by the destination country Customs authorities and determined based on a combination of the country of origin (manufacturing) of the goods being purchased and the classification of that merchandise in accordance with a harmonized system adopted and used by the countries that Borderfree supports. International taxes (such as Value Added Tax, or VAT) are set by the destination country. You will be able to view the guaranteed total amount of applicable duty and tax/VAT for your order within the Borderfree international checkout.
The following is a summary of delivery promises for our international orders. You will be quoted a specific delivery promise at the time of checkout that is based on your selected destination country and the shipping methods available for the items in your shopping cart.
You can track the progress of your international package(s) here.